SUCCESS STORIES

Can you give a very brief overview of your business?

Instant e-Care is an express Online Doctor & Pharmacy and is the go-to for simple, fast and convenient prescription treatments delivered to your home or office the next day.

We work around your busy lifestyle by replacing traditional, time-consuming methods with a more convenient & accessible 24/7 online platform. No more booking GP appointments, waiting weeks to see a GP or the embarrassment around sensitive health conditions.

What challenges were you facing in payments, if any?

As a start-up company with no trading history it was difficult for us to acquire fully integrated end to end payment solutions in the UK. Being in a higher risk category, the medical and pharmaceutical industry also created barriers in finding a reliable and trustworthy payment solution.

The application processes for payment solutions and merchant account can be a daunting, long and tedious process with very little support from the customer service team. We had applied to numerous payment solutions, but due to their risk appetite most would stop communicating altogether if the application was not successful, leaving us to chase on a number of occasions to get an affirmative response.

One example includes World Pay who we applied to on two occasions (a second time after them having reached out to us stating they were now accepting pharmaceutical businesses), but on both occasions it took them over 6 weeks to process our application with little or no communication during the process, and having raised our hopes a second time we were disappointed to say the least.

Once we turned to KingPay, it was a stark comparison who provided continuous support and clear communication throughout the application process.

What made you take the decision to choose KingPay?

KingPay displayed a simple and clear message on their website with an easy application process. They are EU based providing a full end-to-end package (both merchant account and payment gateway), whereas other payment gateways were misleading and only providing partial solutions.

We also received one-to-one support throughout the application from day one, and we have to especially thank Ron Singh who assisted from the first phone call and continues to respond promptly to all our queries even now.

Where do you hope to go/what do you hope to achieve with KingPay?

We hope to grow our business with the support of KingPay going forward as we will be expanding our services onto other platforms such as smartphone app payments. We wish to maintain our great relationship with KingPay and scale our business further with a stable and reliable payment platform.

Finally, what would you say to others who may be contemplating joining KingPay?

KingPay is the best payment solution we have used; they are very supportive throughout with clear communication. We have not encountered any technical issues or downtime with the payment solution. They handle and accept all major payment methods providing full end-to-end payment solution (merchant account & payment gateway).

Payments are made on time to our business account (you see your revenue in your account almost instantly unlike other payment solutions that hold onto your revenue for months stifling cash flow which is crucial for new businesses).

We would highly recommend KingPay to any business, as you will not be disappointed by their level and quality of service.

Can you give a very brief overview of your business?

Live Kaarten has been active in online digital shopping since November 2010. We have specialized in selling digital game codes and gift cards for Xbox, PlayStation and PC. Because we only operate online we are able to keep our prices low!

We have years of experience in online sales and always want to bring the best service to our customers. By shopping with us, you will always be getting the original products at a fast and save way!

What challenges were you facing in payments, if any?

Because of the delivery of products without a shipping address, buyers get a secure code on their screen. We therefore faced challenges with ensuring the process was streamlined without affecting the user experience. KingPay offered creative ways to secure the payments to ensure that our conversion rates would not be affected during the sales process. In fact, they boosted our conversion rates!

What made you take the decision to choose KingPay?

We always try to work with the best. Working with KingPay has been a breeze and we’ve never felt left in the dark like so many other merchants do when they join a payment provider. They’ve played an invaluable role in helping us expand into territories that we could not tap into before.

Where do you hope to go/what do you hope to achieve with KingPay?

We hope to expand our sales by opening shops in new countries. KingPay’s payment options will support that strategy. We were always seeking a global payment solution. The issue was that so many other providers out there claim to be “global” with KingPay, they stand by their claims and the experience so far has been second to none.

Finally, what would you say to others who may be contemplating joining KingPay?

Don’t hesitate in working with KingPay. It’s always daunting when partnering up with a company that takes care of your cash-flow, but because of the strategic bank relationships that KingPay have, we’ve felt secure since the fist day we began processing with them.
We’re not just another merchant ID on their books. They genuinely care and continually provide us with cutting edge in technology to ensure we can provide our valued customers with the best possible experience when shopping online with us.